![]() ![]() This is something that allows the Ruby IT team to be more proactive and, of course, more productive. Because PingPlotter tests the connection every second rather than minutes like alternatives, it creates the granularity needed to identify any problem quickly. Most internet connection issues happen at irregular intervals and are tough to catch. Faster Ticket Resolution And Less Downtime To learn how to create a LiveShare link, watch this video. LiveShare enables end-users to monitor the performance of their own internet connection - and gives IT the proof that the network is definitely not slow. Anyone with the URL can view it and you can embed it into a web page. This lets you generate a customized trace results page, add comments, and then send it to the people you support. One of the PingPlotter features that Ruby takes advantage of daily is LiveShare. Here, you can see the connection’s performance over a 24-hour period, along with signal quality, and the top three most significant events that occurred. This view shows all of the hops along the traceroute. To get more details, zoom in on the event. Possible culprits, such as local bandwidth saturation.Average latency, packet loss, jitter, and the mean opinion score (MOS).Quality score percentages during the event.These are shown as event cards and highlighted in purple on the timeline graph. Insights also probes the data itself to help support take the right action.Īlong with determining signal quality, Insights will find three most significant events. You can scrub through days’ worth of data in an instant to find incidents and diagnose issues. Insights is PingPlotter’s network troubleshooting assistant that looks at your trace results and identifies where (and in some cases, what) problems are impacting a device’s connection. (Read Ruby’s full case study here.) Examining A Trace With Insights “We had one incident where we could tell that two of our receptionists lived in the same exact house,” chuckles Decker. What’s more, PingPlotter can zone in on the source of the problem - by state, city, even the neighborhood. WAN problems (probably the ISP in this example) begin in the middle. Show clients and ISP’s - along with less technical people - real-time results with LiveShare.Use Insights, the network troubleshooting assistant, to help frontline support handle more complicated tickets.Unravel problems quicker and with more efficiency thanks to automated alerts.Diagnose connection issues for anyone, anywhere from a central dashboard.An IT team member suggested they try PingPlotter. With 750 employees working remotely, Ruby had to find a way to pinpoint connection problems for all of their remote receptionists from one central location. Ruby receives an astounding 40,000 calls every day. Is it our network? Is it the rep’s ISP? Do we need to send them a new computer? A lot of going back and forth.” “It would take us a week just to figure out what the problem is. “Most of our tickets are reps saying that ‘my calls aren’t coming through clearly,’” says Wendy Decker, the Desktop Support Manager for Ruby Receptionists. You can find issues - like packet loss, high latency, and bad jitter - fast. We thank PingPlotter for being a sponsor.Īn internet connection monitoring tool, PingPlotter constantly tests the connection from the end-user’s perspective, provides visual proof of the problem, and recommends how to solve it. Does not offer straight answers, you have to figure it yourself.The following post is by PingPlotter.The Free version does not offer some features.Allows you to easily detect network problems.The program will generate and display the network map for you in no time, allowing you to easily identify the occurred connection issues. All you have to do is to type in the target address and click the "Trace" button. PingPlotter Freeware is easy to install and use. Once retrieved, the problem can be reported via e-mail to the support department. This features gives you the possibility to see if the target performs according to your expectations, and if it's not, to determine the cause of the problem. PingPlotter Freeware offers information about packet loss and latency numbers in a matter of seconds, displaying the results in a graphical, easy to understand format. The program will gather performance data about the selected route. PingPlotter Freeware is an advanced, powerful and reliable traceroute software which enables you to easily trace the route between your PC and a defined target, such as online game servers, various websites, Voice over IP providers, and many other. ![]()
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